Privacy Policy

Welcome to Fresh Home Contracting. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This Privacy Policy applies to all information collected through our website (freshhome.com), our services, and any related applications, sales, marketing, or events (collectively, "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

We collect several types of information to provide and improve our Services to you.

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Request a quote or estimate for our services
• Contact us through our website, email, or phone
• Sign up for our newsletter or marketing communications
• Schedule a consultation or service appointment
• Enter into a service contract with us
• Provide feedback or testimonials

Personal information we may collect includes:

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Property address, property type, property ownership details
• Project Details: Information about your renovation or contracting project, design preferences, budget
• Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
• Communication Records: Records of your communications with us, including emails, phone calls, and messages

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and usage:

• Device Information: IP address, browser type and version, operating system, device type
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you interact with our social media accounts)
• Business partners and affiliates
• Public databases and records
• Marketing and analytics providers

We use the information we collect for various purposes, including:

3.1 Service Delivery

• Providing quotes and estimates for renovation and contracting services
• Scheduling consultations, site visits, and service appointments
• Performing contracted services and managing projects
• Processing payments and managing billing
• Communicating with you about your project and services

3.2 Business Operations

• Maintaining and improving our website and services
• Responding to your inquiries and providing customer support
• Conducting internal research and analytics
• Managing our business operations and administration
• Maintaining records for legal and regulatory compliance

3.3 Marketing and Communications

• Sending you newsletters, promotional materials, and service updates (with your consent)
• Informing you about new services, special offers, and company news
• Conducting customer satisfaction surveys and gathering feedback
• Displaying relevant advertisements and content

3.4 Legal and Security

• Complying with legal obligations and responding to legal requests
• Protecting our rights, property, and safety, and that of our clients and others
• Preventing fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other agreements

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors and financial institutions
• Website hosting and maintenance providers
• Email and communication service providers
• Marketing and analytics partners
• Cloud storage providers

These service providers are contractually required to protect your information and use it only for the purposes we specify.

4.2 Subcontractors and Business Partners

We may share necessary project information with subcontractors, suppliers, and business partners who help us deliver our services. This includes sharing property details, project specifications, and scheduling information as needed to complete your project.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders, subpoenas, or other legal processes
• Requests from government authorities or law enforcement
• Legal claims or disputes
• Protection of our legal rights or the rights of others

4.4 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and how it affects your information.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent, such as using project photos for marketing purposes.

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, disclosure, or destruction.

Our security measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and data storage systems
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials.

We use cookies and similar tracking technologies to collect and track information about your use of our website and to improve your experience.

6.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They help websites remember your preferences and provide a more personalized experience.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Track your activity to deliver relevant advertisements

6.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect your ability to use certain features of our website.

You have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to access and review the personal information we hold about you. You may also request corrections to any inaccurate or incomplete information.

7.2 Data Portability

You may request a copy of your personal information in a commonly used, machine-readable format.

7.3 Deletion

You may request deletion of your personal information, subject to certain legal obligations and legitimate business purposes that require us to retain certain information.

7.4 Marketing Opt-Out

You may opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at info@freshhome.com
• Updating your communication preferences (if you have an account)

Note: Even if you opt out of marketing communications, we may still send you important service-related messages, such as project updates or billing information.

7.5 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activities tracked. We do not currently respond to Do Not Track signals.

7.6 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary depending on the type of information:

• Project Records: Retained for the duration of the project and for several years afterward for warranty, legal, and tax purposes
• Customer Communications: Retained for customer service and business purposes
• Financial Records: Retained as required by law and accounting standards
• Marketing Data: Retained until you opt out or as long as necessary for marketing purposes

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties.

When you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

This includes social media platforms, payment processors, and other services we may integrate with or link to from our website.

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the categories and specific pieces of personal information we collect, use, and disclose
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of your personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: Exercise your privacy rights without discriminatory treatment

To exercise these rights, please contact us at info@freshhome.com or (614) 733-4414. We will verify your identity before processing your request.

Our Services are provided primarily to customers in the United States, specifically in Central Ohio. Your information is processed and stored in the United States.

If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and where we operate. Data protection laws in the United States may differ from those in your country.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending you an email notification (if you have provided your email address)
• Providing a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible, typically within 1-2 business days.